RPU will spent about $106k to reimburse people that ran water to prevent freeze-ups. This was probably a good investment because with “service assured” we would foot the cost of addressing freeze-ups with many customers. Either way I think it is good customer service.
Attached, please find recap of the Running Water credits that applied to customers invoices as their respective accounts came up for billing in May.
There are currently nine more accounts that will be receiving Running Water Credits on their June invoices. These are for customers that called in after their May billings processed.
TOTAL CUSTOMERS ON RUNNING WATER LIST: 2,030
TOTAL CUSTOMERS RECEIVING CREDITS: 1,604
TOTAL CUSTOMERS NOT RECEIVING CREDITS: 426*
TOTAL WATER CREDITS APPLIED: $ 26,177.26
TOTAL WASTE WATER CREDITS APPLIED: $ 79,836.71
TOTAL RUNNING WATER CREDITS: $106,013.97
*CUSTOMERS NOT RECEIVING CREDITS ARE ACCOUNTS WHERE THE CUSTOMERS 2014 CONSUMPTION AND BILLING CHARGES WERE LOWER THAN 2013.